Refund & cancellation policy

Last updated: 27 August 2026

1. Scope

This policy covers course fees, workshop seats, mentoring clinic hours, and deposits paid to Spruceway Mechanical Engineering School Ltd. It does not cover third-party accommodation, travel, or equipment you buy yourself.

2. Cooling-off for distance bookings

If you book online or by phone as a consumer without visiting us first, you may cancel within 14 days of purchase for a full refund, unless the course or workshop has already started with your agreement to begin during that period.

3. Deposits

Deposits secure a machine-bay or classroom place. Deposits are refundable in full if you cancel at least 21 days before the published start date. Within 21 days, deposits are non-refundable because the seat cannot usually be refilled.

4. Full course fees

• Cancel 21 days or more before start: full refund of fees paid, minus any non-refundable third-party charges we have already incurred on your behalf and disclosed to you.
• Cancel 7–20 days before start: 50% refund of tuition fees paid (deposit rules above still apply).
• Cancel fewer than 7 days before start, or after the cohort begins: no tuition refund, except where we cancel the course or you have a documented medical reason we accept at our discretion.

5. Workshops and lab days

Single-day workshop and Materials Lab Day fees are refundable in full up to 10 days before the event. Later cancellations may receive a credit toward another dated seat within six months if the place is filled from a waitlist; otherwise the fee is non-refundable.

6. Mentoring clinics

Clinic hours cancelled with at least 48 hours’ notice may be rescheduled once at no charge. Late cancellations and no-shows forfeit the hour fee. Packages of multiple hours follow the same notice rule per session.

7. Work already started and materials

Once practical modules begin, fees covering tutor time already delivered and materials kits opened or personalised for you are non-refundable. Unused sealed kit items may be considered for partial credit at our discretion.

8. Rescheduling by Spruceway

If we postpone or cancel a cohort or workshop, you may transfer to the next available date or receive a full refund of amounts paid for the affected booking.

9. How to request a refund

Email info@content-spruceway.click with your full name, booking reference or invoice number, and reason. We aim to confirm eligibility within five working days. Approved refunds are returned to the original payment method within 10–14 working days.

10. Contact

Refund questions: info@content-spruceway.click · 0207717604 · Street: 1 Newfoundland Place; City: London; State/province/area: Greater London; Zip code: E14 4DB; Country calling code: +44; Country: United Kingdom